11.2 Release Notes

IMPORTANT: This is subject to change up until the actual release.

This cloud-only release includes new features, bug fixes and enhancements to the product.

Important

  • We changed our documentation URL to documentation.lakesidesoftware.com for easier navigation and a better user experience. It includes access to our public facing content and a convenient way to sign in to view our authenticated content. If you previously bookmarked content in our other portals, you will need to reset the links, as error messages will occur.

  • Support for version 10.5 agents will be discontinued on January 21, 2025.

  • Support for version 10.6 agents will be discontinued on March 24, 2025.

  • Support for On-Premises 10.5 versions will be discontinued on March 20, 2025.

  • We discontinued support for version 10.3 agents on September 10, 2024.

  • We discontinued support for version 10.4 agents on October 15, 2024.

  • SysTrack will contain a new Lakeside logo in an upcoming release.

New

Optimized Page Performance in Prevent

The Root Cause Analysis and Change Performance pages have been optimized to load faster when compiling data from estates with large numbers of systems.

CSV Export Enhancements

CSV Exports across Visualizer, Resolve, Prevent, Dashboard, and other apps have been updated to use a comma separator. Values will use quotes as text qualifiers to support the use of commas within values and strings.

API Key Management

Administrators can generate API keys for the SysTrack, Power BI, and Audit APIs directly from the Manage API Keys page in Settings. This feature supports modern authentication practices, enhances security, and simplifies access management. Authentication through service accounts is still supported, but we recommend that you transition to API keys for improved control and security when programmatically calling APIs.

JAMF Integration Enhancements

SysTrack's JAMF integration is enhanced by pulling additional user and device data daily for non-mobile macOS devices. This simplifies mapping systems between JAMF and SysTrack, enabling a more complete view of devices and users.

The following fields are collected:

  • Device Details: Serial Number, Model.

  • User Details: Username (required for mapping), Real Name, Email, Position, Department, Phone Number.

IMPORTANT: To ensure accurate mapping, each device in JAMF must have an assigned username.

Natural Language Queries Enhancements

The latest enhancements for Natural Language Queries are explained in the NLQ Release Notes.

NPU Utilization Data Collection

The 11.2 agent now supports the collection of NPU (Neural Processing Unit) utilization per process, enabling deeper insights into application performance. A dedicated DEX pack will be released in the coming weeks to help you leverage this data effectively.

Enhancements to Anomalies

The following enhancements have been made for Anomalies:

  • Sort and search capabilities have been added to the Anomalies page.

  • Use the Sensor Predictions tab to view the expected range of sensor activations to understand how far out of the norm an anomaly is.

  • Updates made to optimize model performance.

Reset to Default in Resolve > Black Box

In Resolve > Black Box > Advanced Controls, click Reset to Default to reset the selected series back to the default state. The graph and timeline will automatically reset to the default selections.

Search by UPN in Assist and Resolve

When you search for a focus system in Assist and Resolve, a user can search with a User Principal Name (UPN) when a valid UPN is available. This feature, which is supported by JAMF's user data integration, improves search efficiency and system identification, particularly in environments where UPN is a primary user identifier.

Power BI Connector Update

The SysTrack Power BI Connector has been updated with new functionality. See the Power BI Connector Release Notes.

Fixed

  • When you export the sheet for Machine Right Sizing, all data is available. (Case 9543)

  • RPT_Battery does not get errors when retrieving data. (Case 9468)

  • Maximum Depth value can be set at Configure > Role > Inventory. (Case 10192)

  • SQL based scripting alarms save correctly. (Case 8344)

  • Tenant users and groups loads correctly. (Case 10219)

  • Dashboard data exports now respect hidden columns. (Case 9958)

  • When Automations are run for SYSTEM, the equal sign does not cause the Automation tool to fail. (Case 7122)

  • The query that populates the middle section of Prevent's Adverse Impact of Changes page does not timeout. (Case 8529)

  • The column name for Machine Right Sizing Factory dashboard is spelled correctly. (Case 9268)

Changed

  • Performance improvements were made to AppVision.

  • Update to IT Announcements: If a customer has set up branding in the Self Help app and has Windows Toast Notifications configured, a branded pop up notification will appear to the end user when an IT announcement is sent.

  • For Mac devices, categorized by model name to show the model type. (Case 9428)

  • DEX Pack supporting VUs moved to factory: The following VUs that were manually created to support DEX packs will be added to factory collection. If you already have them in place, they will be converted to factory:

    • SF_GreenITVMCGPU

    • SF_BATTDAILY

    • SF_BootCount

    • SF_NETPERFDAILY

    • SF_WIN11

    If a system is offline for more than one day, when the VU is converted, it will resume condensing of data from the previous day (once it is back online). All VUs, with the exception of SF_NETPERFDAILY, are overwritten, so only this one may have a small gap from the child. Because the VU is 30 days only, it will recover quickly.